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Repairs & Tech Support Degrees

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Repairs and technical support specialists are responsible for providing technical assistance, support, and advice to customers. Tech support can include help desk specialists, computer support specialists, and customer service specialists. While some tech support specialists will work in a help desk environment, others will meet clients face to face or make house calls to repair their problems. Repair and tech support consists of diagnosing and resolving problems, offering advice via telephone, in person, or email, and installing, modifying, cleaning, and repairing hardware and software. Computer repair and tech support specialists need to be excellent problem solvers and communicators. Most will possess a computer science, information technology, or relative degree or certification. Repair and tech support specialists can expect a 13% industry employment increase and an average yearly salary of $46,000.
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Accredited Schools Offering Repairs & Tech Support Degrees

Ask An Expert: Real Questions, Expert Answers

What is "enterprise level help desk" experience?
Submitted on: March 8, 2012

In general it is a technical call center environment. Here is a very detailed description and requirement for this type of job.

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What are the educational requirements for this area of study?
Submitted on: February 17, 2012

In general, most who work in this field hold a computer science, information technology, or relative degree or certification.

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What is the outlook for a computer technician?
Submitted on: February 16, 2012

The outlook for a job in as a repair and tech support specialist is expecting a 13% industry employment increase and an average yearly salary of $69,160. According to the BLS.

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